Trouble Shooting

Electrical Issues

Power outage - Check if the issue is affecting the whole street. If not, check your switchboard for a tripped safety switch and reset it if necessary.

No power in one room or portion of the property - Unplug all appliances and turn off all power points and light switches in the affected areas. Reset the tripped safety switch and one by one turn on each light switch, power point and plug in each appliance one by one to see if a faulty device is causing the issue.

• If caused by your appliance, you will need to replace the item as the wiring may be faulty.
• If caused by an appliance supplied by the rental provider e.g. Dishwasher, heater, hot water service etc. or a faulty power point or light switch please report the maintenance to your property manager.

Lights not working - Replace the lightbulb before reporting the issue.

Heating & Cooling Issues

Air conditioner or heater not working - Ensure the remote or thermostat has working batteries. Check that the unit is turned on and set to the correct mode.

No airflow from vents - Check if filters need cleaning. Blocked filters can reduce efficiency.

Plumbing Issues

No hot water - Check if the hot water system switch is turned on or if the pilot light needs relighting (for gas systems).

Blocked sink or drain - Try using a plunger or drain cleaner to clear minor blockages. Avoid pouring grease or food scraps down the drain.

Blocked toilet - Use a plunger and an enzyme based cleaner to try and clear the blockage

For a burst pipe, please turn off water mains, report the maintenance in writing and call 1300 900 182.

Smoke Alarm Issues

Smoke alarm beeping - This often means the battery needs replacing. report the maintenance in writing and call 1300 900 182.

Urgent Issues

For a burst pipe, please turn off water mains, report the maintenance in writing and call 1300 900 182.

For a gas leak, please turn off the gas main, report the maintenance in writing and call 1300 900 182.

For life-threatening emergencies or property-threatening situations such as extreme weather, fire or severe flooding, please contact emergency services on 000 or the SES on 132 500.